Contact Us

We’ve been operating out of our head office on Bloor Street in Toronto since 1925. Want to learn more about our history? Take a look at Our Story to find out how we’ve been helping customers like you with their big financial decisions for more than 125 years.

Head Office
Manulife Financial Corporation
200 Bloor Street East
Toronto, Ontario
Canada M4W 1E5
Phone: 416-926-3000

 

In Canada:
For questions about your existing Products & Services, please contact us. 
To find a form or request a document, visit manulife.ca

Do you have questions or comments  regarding our website? Please contact us.
 

Canada

 

Head Office 500 King Street North
Waterloo, ON
Canada N2J 4C6
Phone: 519-747-7000
Group Benefits 600 Weber Street North
P.O. Box 1650
Waterloo, ON
Canada N2J 4V7
Phone: 1-800-268-6195
Group Saving and Retirement Services 25 Water Street
P.O. Box 396
Waterloo, ON
Canada N2J 4A9
Phone: 1-888-727-7766
Manulife Mutual Funds 200 Bloor Street East
Toronto, ON
Canada M4W 1E5
Phone: 416-581-8300
1-888-588-7999
Manulife Bank of Canada 500 King Street North
Waterloo, ON
Canada N2J 4C6
Phone: 519-747-7000
Manulife Securities
1235 North Service Road West,
Oakville, ON
Canada L6M 2W2
 
Mailing Address:
P.O. Box 1700 RPO Lakeshore West
Oakville, ON
Canada L6K 0G7
Phone: 905-469-2100 
1-800-991-2121
Consumer Markets 250 Bloor Street East
Toronto, ON
Canada M4W 1E5
Phone: 1-800-668-0195

 

United States

 

John Hancock Head Office and U.S. Wealth Management 601 Congress Street
Boston MA 02210
United States
Phone: 617-663-3000
U.S. Insurance 197 Clarendon Street
Boston MA 02116
United States
Phone: 617-572-6000
Annuities Contact U.S. Annuities for information regarding your annuity/Venture contract or to request any changes. Visit www.jhannuities.com for more information.

Email: smartmail@jhancock.com
Phone:
Operations and Licensing: 1-800-224-3687
Sales and Marketing: 1-800-334-4437
Mail:
John Hancock USA
Annuity Service Office
P.O. Box 9505
Portsmouth, NH 03802-9505
United States
401(k) Plans Contact U.S. Pension for information regarding your 401(k) plan or to access your account. Visit www.jhrps.com for more information.

Email: My401K@manulife.com
Phone: 1-800-395-1113
Fax: 416-926-3337
Mail:
Manulife Financial
P.O. Box 600
Buffalo, NY 14201-0600
United States
John Hancock Life Insurance Contact our customer service centre for information regarding your insurance contract or to request any changes to:

Non-Variable Products
Customer service is available between 8 a.m. and 8 p.m. Eastern Standard Time, Monday to Friday.

Email: webmail@jhancock.com
Phone: 1-800-387-2747
Fax: 416-926-5656
Mail:
Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350
United States

Variable Products
Our 24-hour interactive voice response system provides free, confidential access to current unit values, product information and portfolio descriptions at your convenience. Customer service is available for policy requests such as fund transfers between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday.

Email: webmail@jhancock.com
Phone: 1-800-827-4546
Fax: 416-926-5339
Mail:
Variable Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350
United States

Projection of Policy Values (In-force Illustrations)
Policy Value Projections are available between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday.

Email: usillust@jhancock.com
Phone: 1-800-387-2747 (press 1 at options menu)
Fax: 416-926-5924
Mail:
Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350
United States
John Hancock Freedom 529 John Hancock Freedom 529 is a nationally available 529 savings plan that makes saving and investing for college both convenient and easy. John Hancock Freedom 529 builds on the inherent advantages of 529 savings plans, such as tax-deferred earnings and federal income tax-free qualified withdrawals, while also providing you the choice of a multi-managed platform from some of the most respected fund companies available today.

For information regarding John Hancock's tax-deferred 529 program, visit www.johnhancockfreedom529.com.

Phone: 1-866-626-8529
Mail:
John Hancock Freedom 529
73 Tremont Street
Boston, MA 02108
United States
Manulife New York Contact MNY for information regarding any Manulife or Venture product that has been purchased in New York State.

Email: mnymailbox@manulifeny.com
Phone: 877-391-3748
Fax: 914-773-0709
Mail:
The Manufacturers Life Insurance Company of New York
100 Summit Lake Drive
2nd Floor
Valhalla, NY
10595
United States
Manulife Wood Logan Contact Manulife Wood Logan if you are a broker and wish to sell Venture products. Visit www.woodlogan.com for more information.

Email: smartmail@manulifeusa.com
Phone: 1-800-334-4437
Fax: 203-637-7916
Mail:
Manulife Wood Logan
680 Washington Boulevard, 9th Floor
Stamford, CT 06901-3710
United States

 

Asia

 

Cambodia Insurance Manulife (Cambodia) PLC
8th Floor, Siri Tower, 104 Russian Federation Boulevard, Sangkat Toeuk Laak I, Khan ToulKork, Phnom Penh, The Kingdom of Cambodia
Phone: (855 23) 965 999
Email: customer_service_kh@manulife.com
China Insurance Manulife-Sinochem Life Insurance Co., Ltd.
6/F, Jin Mao Tower, No. 88  Century Boulevard, Pudong New Area, Shanghai 200121, China
Phone: (86)  21 2069 8888
Email: cs@manulife-sinochem.com
  Wealth Management Manulife Teda Fund Management Co., Ltd.,
3/F South Tower, Winland International Finance Centre, 7 Financial Street, Xicheng District, Beijing, China
Phone: (86) 10 6657 7777
  Asset Management Manulife Asset Management (Asia),
16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Phone:  (852) 2910 2600
Email: asia@manulifeam.com
Indonesia Insurance PT Asuransi Jiwa Manulife Indonesia
Sampoerna Strategic Square, South Tower, Jl. Jend Sudirman Kav. 45-46 Jakarta 12930, Indonesia
Phone: (62) 21 2555 7777
Email: customer_service_id@manulife.com
  Wealth Management PT Manulife Aset Manajemen Indonesia
Sampoerna Strategic Square, South Tower, 31st floor, Jl. Jend. Sudirman Kav.45-46 Jakarta 12930, Indonesia
Phone: (62) 21 2555 2255
Email: MAMI_customer_id@manulifeam.com
  Asset Management PT Manulife Aset Manajemen Indonesia
Sampoerna Strategic Square, South Tower, 31st floor, Jl. Jend. Sudirman Kav.45-46 Jakarta 12930, Indonesia
Phone: (62) 21 2555 7788
Email: afifa_afifa@manulifeam.com
Hong Kong Insurance Manulife International Limited
22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Phone: (852) 2510 3941
Contact form
  Wealth Management Manulife International Limited
22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Phone: (852) 2108 1110
Contact form
  Asset Management Manulife Asset Management (Asia)
16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Phone: (852) 2910 2600
Email: asia@manulifeam.com
Japan Insurance Manulife Life Insurance Company
30F Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo, Japan 163-1430
Phone: (81) 3 6331 7283
Email: maya_sudo@manulife.com
  Wealth Management Manulife Investments Japan Limited
15/F Marunouchi Trust Tower North Building, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-0005
Phone: (81) 3 6267 1901
  Asset Management Manulife Asset Management (Japan) Limited
15/F Marunouchi Trust Tower North Building, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-0005
Contact form (Japanese only)
 
Malaysia Insurance Manulife Insurance Berhad
16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Phone: (60) 3 2719 9228
Email: service@manulife.com.my
  Wealth Management Manulife Asset Management Services Berhad
16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Phone: (60) 3 2719 9228
Contact form
  Asset Management Manulife Asset Management Services Berhad
16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Phone: (60) 3 2719 9228
Email: jason_chong@manulifeam.com
Philippines Insurance The Manufacturers Life Insurance Co. (Phils.), Inc.
LKG Tower, 6801 Ayala Avenue, 1226 Makati City, Philippines
Phone: (63) 2 884 7000
Email: phcustomercare@manulife.com
  Asset Management Manulife Asset Management (Asia)
16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Phone: (852) 2910 2600
Email: asia@manulifeam.com
Singapore Insurance and Wealth Management Manulife (Singapore) Pte Ltd,
51 Bras Basah Road #01-02C, Manulife Centre, Singapore 189554
Phone: (65) 6833 8188
Email: service@manulife.com
  Asset Management Manulife Asset Management (Singapore) Pte Ltd,
51 Bras Basah Road #11-02, Manulife Centre, Singapore 189554
Phone: (65) 6501 5411
Email: Lawrence_Wee@manulifeam.com
Thailand Insurance Manulife Insurance (Thailand) Public Company Limited,
364/30 Sri Ayudhaya Road,Rajthevi, Bangkok 10400
Phone: (66) 2246 7650
Email: TH_customer_care@manulife.com
  Wealth Management Manulife Asset Management (Thailand) Company Limited,
6th Floor Manulife Place, 364/30 Sri Ayudhaya Road, Rajthevi, Bangkok 10400, Thailand
Phone: (66) 2246 7650
Email: MAMT_Marketing@manulife.com
  Asset Management Manulife Asset Management (Thailand) Company Limited,
6th Floor Manulife Place, 364/30 Sri Ayudhaya Road, Rajthevi, Bangkok 10400, Thailand
Phone: (66) 2246 7650
Email: MAMT_Marketing@manulife.com
Taiwan Wealth Management Manulife Asset Management (Taiwan) Co., Ltd,
9F., No.89, Songren Rd., Xinyi Dist., Taipei 11073, Taiwan (R.O.C.)
Phone: (886) 2 2757 5999
Contact form
  Asset Management Manulife Asset Management (Taiwan) Co., Ltd,
9F., No.89, Songren Rd., Xinyi Dist., Taipei 11073, Taiwan (R.O.C.)
Phone: (886) 2 2757 5615
Email: nicole_chien@manulife.com
Vietnam Insurance Manulife (Vietnam) Limited,
Manulife Plaza Building , 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Phone: (84) 8 5416 6888
Email: khachhang@manulife.com
  Wealth Management Manulife Asset Management (Vietnam) Company Limited,
Manulife Plaza Building , 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Phone: (84) 8 5416 6777
Email: mamv_info@manulifeam.com

Investor Relations Department
For questions about our financial results, investor events, annual reports and more, please contact our Investor Relations department below.

Manulife Financial Corporation
200 Bloor Street East, NT-7
Toronto, Ontario
M4W 1E5 Canada
Email: investor_relations@manulife.com
Fax: 416-926-3503

Shareholder Services Department
We’ve appointed stock transfer agents to provide registrar, transfer agent and shareholder services directly to registered and share ownership statement holders of MFC common shares in Canada, the United States, Hong Kong and the Philippines. If you hold shares in a brokerage account, please contact your stock broker directly.

Find your local stock transfer agent

For all other questions about Manulife shares, please contact our Shareholder Services department.
Manulife Financial Corporation
200 Bloor Street East, NT-10
Toronto, Ontario
M4W 1E5 Canada
Email: shareholder_services@manulife.com
Phone: 1-800-795-9767 (toll free within North America)
For calls outside North America, please call 416-926-3000, ext 221022.
Fax: 416-926-3503

Are you a journalist looking for information about Manulife? For general enquiries, please contact us using the information below. If you know the business area that your question relates to, you can contact them directly.

General enquiries
Media Relations
Manulife Financial Corporation
200 Bloor Street East
Toronto, Ontario
M4W 1E5 Canada
media_relations@manulife.com
 

Group Functions Sean B. Pasternak
Media Relations
Manulife
200 Bloor St. E.
Toronto, Ontario
M4W 1E5 Canada
Phone: 416-852-2745
Email: sean_pasternak@manulife.com

Bev Maclean
Media Relations
Manulife
200 Bloor St. E.
Toronto, Ontario
M4W 1E5 Canada
Phone: 416-852-8501
Email: beverley_maclean@manulife.com
Canada Shabeen Hanifa
Media Relations
Manulife
200 Bloor St. E.
Toronto, Ontario
M4W 1E5 Canada
Phone: 416-697-7684
Email: Shabeen_Hanifa@Manulife.com
United States (John Hancock) Anne McNally
John Hancock
Corporate Communications
601 Congress Street
Boston, MA 02210
Phone: 617-663-4746
Fax: 617-663-4790
Email: AMcNally@jhancock.com

Leslie Uyeda
John Hancock
Corporate Communications
601 Congress Street
Boston, MA 02210
Phone: 617-663-4753
Fax: 617-663-4790
Email: ljuyeda@jhancock.com
Asia (general) Christine Burrows
10/F, The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong
Phone: +852 2510 5822
Fax: +852 2510 5889
Email: Christine_Burrows@manulife.com
China Ling Wang
20F, Hongkou Plaza,
No. 388, West Jiangwang Road
Shanghai 200083
Phone: (86-21) 3669 2657
Fax: 021-36692000
Email: Ling_L_Wang@manulife-sinochem.com
Indonesia Jeane Carolina
Head of Corporate Communications & PR
PT Asuransi Jiwa Manulife Indonesia
Sampoerna Strategic Square,
South Tower, 11/F
Jl. Jenderal Sudirman kavling. 45
Jakarta 12930
Indonesia
Phone: (62) (21) 2555 7788 ext. 641096
Fax: (62) (21) 2555 2278
Email: jeane_carolina@manulife.com
Hong Kong and Macau Helena Lee
22/F, Tower A, Manulife Financial Centre
223 - 231 Wai Yip Street
Kwun Tong
Kowloon
Hong Kong
Phone: (852) 2202 1050
Fax: (852) 2234 6875
Email: helena_lee@manulife.com

Jacqueline Kam
22/F, Tower A, Manulife Financial Centre
223 - 231 Wai Yip Street
Kwun Tong
Kowloon
Hong Kong
Phone: (852) 2202 1284
Fax: (852) 2234 6875
Email: jacqueline_tm_kam@manulife.com
Malaysia Eza Dzul Karnain
Manulife Insurance (Malaysia) Berhad
10/F, Menara Manulife RB
6 Jalan Gelenggang
Damansara Heights
50490 Kuala Lumpur
Phone: (603) 2719 9228 ext. 609740
Email: Eza_DzulKarnain@manulife.com
Philippines Melissa Henson
The Manufacturers Life Insurance Co. (Phils.), Inc.
25F LKG Tower
6801 Ayala Avenue
Makati City 1226
Phone: +63-2-884-5484
Email: melissa_henson@manulife.com
Singapore Cheryl Lim
8 Cross Street,
#15-01 Manulife Tower, Singapore 048424
Phone: (65) 6883 6120
Fax: (65) 6884 9684
Email: Cheryl_HF_Lim@manulife.com

Wendy Hui
8 Cross Street,
#15-01 Manulife Tower, Singapore 048424
Phone: (65) 6833 8654
Fax: (65) 6884 9684
Email: Wendy_Winnie_Hui@manulife.com
Taiwan Nicole Chien
Manulife (International) Limited, Taiwan Branch
6/F, 89 Sungren Road
Taipei 110
Taiwan
Phone: (886-2) 2757-5969
Fax: (886-2) 2757-5998
Email: Nicole_Chien@manulife.com
Thailand Damri Vechaton
Manulife Insurance (Thailand) Public Co., Ltd.
364/30 Sri Ayudhaya Road
Rajthevi
Bangkok 10400
Thailand
Phone: (66) 2246 7650 ext. 8821
Fax: (66) 2247 2037
E-mail: damri_vechaton@manulife.com
Vietnam Lan Dao Phong
Manulife Vietnam
Manulife Plaza,
75 Hoang Van Thai Street, Tan Phu Ward,
District 7 Ho Chi Minh City
Vietnam
Phone: (84-8) 5416 6888 - ext: 2030
Fax: (+84) 5416 1818
Email: Lan_Dao_Phong@manulife.com
Japan Asako Tanabe
Corporate Communications, Branding, Marketing & Communications
Manulife Life Insurance Company 
30F Tokyo Opera City, 3-20-2 Nishi-Shinjuku, Shinjuku-ku
Tokyo, 163-1430
Japan
Phone: (81) 3-6331-7775
Fax: (81) 3-6853-5895
Email: asako_tanabe@manulife.com
Cambodia Sethy Thon
8/F Siri Tower,
104 Russian Federation Blvd
Phnom Penh,
Cambodia
Phone: (855) 23 965 965 ext. 670870
Sethy_Thon@manulife.com
Real Estate Bev Maclean
Media Relations
Manulife
200 Bloor St. E.
Toronto, Ontario
M4W 1E5 Canada
Phone: 416-852-8501
Email: beverley_maclean@manulife.com
Manulife Asset Management Brian Carmichael
Manulife Asset Management
601 Congress Street, 8th Floor
Boston , MA
02117
USA
Phone: (617) 663-4748
Fax: (617) 663-4790
Email: bcarmichael@jhancock.com
Manulife Asset Management: Hong Kong / Asia Ginie Lam
47/F, The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong
Phone: 852 2202 1965
Fax: 852 2907 2076
Email: ginie_yn_lam@manulifeam.com

For more information about managing your wealth at Manulife, please visit Manulife Asset Management.

 

Manulife Capital 200 Bloor Street East
Toronto, ON
Canada M4W 1E5
www.manulifecapital.ca
Canadian Commercial Mortgages For more information on Canadian Commercial Mortgages, please visit www.manulife.com/commercialmortgages.

Regional offices
Joe Popoff
Asst. Vice President & Regional Director
British Columbia
1095 West Pender Street, Suite 270
Vancouver, BC V6E 2M6
joe_popoff@manulife.com
(604) 683-7746 ext. 1
 
Geoff Coombe
Asst. Vice President & Regional Director
Prairie Provinces
550 - 6th Avenue SW, Suite 450
Calgary, AB T2P 0S2
geoff_coombe@manulife.com
(403) 261-7900 ext. 1
 
Ross Di Vita
Asst. Vice President & Regional Director
Quebec
2000 Mansfield Street, Suite 920
Montreal, QC H3A 2Z6
ross_di_vita@manulife.com
(514) 286-6750
 
Cliff Consmueller
Asst. Vice President & Regional Director
Atlantic Provinces
2727 Joseph Howe Drive
Halifax, NS B3J 2X5
cliff_consmueller@manulife.com
(902) 453-7091
 
Glen Ross
Asst. Vice President & Regional Director
Greater Toronto Area
5650 Yonge Street, Suite 1803
Toronto, ON M2M 4G3
glen_ross@manulife.com
(416) 226-9544 ext. 5237
 
Sid VanderMeulen
Asst. Vice President & Regional Director
Eastern Ontario
55 Metcalfe Street, Suite 1490
Ottawa, ON K1P 6L5
sid_vandermeulen@manulife.com
(613) 238-6780
 
M. C. (Mike) Robinson
Asst. Vice President & Regional Director
South-Western Ontario
1 Blue Springs Drive, Suite 402
Waterloo, ON N2J 4M1
mike_robinson@manulife.com
(519) 743-3322
 
For your protection, do not send confidential or personal information (e.g. Access Card number, account numbers, etc.) via email, as it is NOT a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information for resolution, please call us.
U.S. Commercial Mortgages The U.S. Real Estate Finance Group is committed to your success. We provide commercial mortgage financing on office, multi-family, industrial, retail and warehouse projects. Loans are sourced through our seven Regional Offices located across the U.S.A. Loan sizes range from $10 million to $100 million, and loan terms include 5, 7, 10, 15 and 20 year money.
 
Northeast
Joanne Adkins - Regional Director
197 Clarendon Street, C-2
Boston, MA 02116
Phone: (617) 572-9904
E-mail: jadkins@jhancock.com
 
Mid Atlantic
Reid McLay - Regional Director
1101 17th Street, NW, Suite 202
Washington, DC 20036
Phone: (202) 223-3347
E-mail: wmclay@jhancock.com
 
Southeast
Steve McRae - Regional Director
1100 Abernathy Road, Suite 825
Atlanta, GA 30328
Phone: (770) 399-1918
E-mail: smcrae@jhancock.com
 
Midwest
Thomas Gates - Regional Director
20 North Wacker Drive, Suite 1428
Chicago, IL 60606
Phone: (312) 795-1527
E-mail: tgates@jhancock.com
 
Southwest
Bruce Kinna - Regional Director
8111 LBJ Freeway, Suite 550
Dallas, TX 75240
Phone: (972) 980-2375
E-mail: bkinna@jhancock.com
 
Southern California
John Monahan - Senior Managing Director
18100 Von Karman Avenue, Suite 400
Irvine, CA 92612
Phone: (949) 442-9041
E-mail: jmonahan@jhancock.com
 
Northern California / Pacific Northwest
Nathan Elliot - Regional Director
595 Market Street, Suite 930
San Francisco, CA 94105
Phone: (617) 572-0308
E-mail: nelliot@jhancock.com
Mortgage Servicing 200 Bloor Street East
Toronto, ON
Canada M4W 1E5
Phone: 1-800-286-1909 (Canada)
1-800-809-3082 (U.S.A.)
NAL Resources Management Limited NAL Resources Management Limited (the Manager) manages Manulife’s oil and natural gas investments in Canada. Visit www.nal.ca for more information.

Email: investor.relations@nal.ca
Phone: (403) 294-3600
Fax: (413) 294-3601
Mail:
NAL Resources Management Limited
Suite 600, 550 - 6th Avenue S.W.
Calgary, Alberta
T2P 0S2
Canada
Real Estate Division 250 Bloor Street East
8th Floor
Toronto, ON
Canada M4W 1E5
Phone: 416-926-5500
Manulife Mutual Funds Manulife Mutual Funds,
a division of
Manulife Asset Management Limited
200 Bloor Street East
North Tower, 3rd Floor
Toronto, Ontario
M4W 1E5
Canada
Phone: 1-888-588-7999
(416) 581-8350
Fax: (416) 581-8428
Email: manulifemutualfunds@manulife.com
www.manulifemutualfunds.ca
Seamark Asset Management Ltd. Seamark Asset Management Ltd. was founded in 1982 and is Atlantic Canada's first full-service investment counselling firm. Seamark manages over CDN$3 billion for pension, endowment, insurance and private client funds. The Company is one of Canada’s top performing institutional investment management firms with an average annualized rate of return exceeding 13% over the past 10 years for its balanced institutional pension funds. Contact an advisor to purchase or request information on financial products.
 
Email: gillis@seamark.ca
Phone: (902) 423-9367
Fax: (902) 423-5106
Mail:
Seamark Asset Management Ltd.
1801 Hollis Street, Suite 310
Halifax, Nova Scotia
B3J 3N4
Canada