How to Contact Us at Manulife

Contact Us

We’ve been operating out of our head office on Bloor Street in Toronto since 1925. Want to learn more about our history? Take a look at Our Story to find out how we’ve been helping customers like you with their big financial decisions for more than 125 years.

Head Office
Manulife Financial Corporation
200 Bloor Street East
Toronto, Ontario
Canada M4W 1E5
Phone: 416-926-3000

In Canada:
For questions about your existing Products & Services, Please contact us.
To find a form or request a document, visit manulife.ca

Do you have questions or comments regarding our website? Please contact us.

Canada

Head Office	500 King Street North Waterloo, ON Canada N2J 4C6 Phone: 519-747-7000
Group Benefits	600 Weber Street North P.O. Box 1650 Waterloo, ON Canada N2J 4V7 Phone: 1-800-268-6195
Group Saving and Retirement Services	25 Water Street P.O. Box 396 Waterloo, ON Canada N2J 4A9 Phone: 1-888-727-7766
Manulife Mutual Funds	200 Bloor Street East Toronto, ON Canada M4W 1E5 Phone: 416-581-8300 1-888-588-7999
Manulife Bank of Canada	500 King Street North Waterloo, ON Canada N2J 4C6 Phone: 519-747-7000
Manulife Securities	1235 North Service Road West, Oakville, ON Canada L6M 2W2 Mailing Address: P.O. Box 1700 RPO Lakeshore West Oakville, ON Canada L6K 0G7 Phone: 905-469-2100 1-800-991-2121
Affinity Markets	2 Queen Street East Toronto, ON Canada M5C 3G7 Phone: 1-800-668-0195

United States

John Hancock Head Office and U.S. Wealth Management	601 Congress Street Boston MA 02210 United States Phone: 617-663-3000
U.S. Insurance	197 Clarendon Street Boston MA 02116 United States Phone: 617-572-6000
Annuities	Contact U.S. Annuities for information regarding your annuity/Venture contract or to request any changes. Visit www.jhannuities.com for more information. Email: smartmail@jhancock.com Phone: Operations and Licensing: 1-800-224-3687 Sales and Marketing: 1-800-334-4437 Mail: John Hancock USA Annuity Service Office P.O. Box 9505 Portsmouth, NH 03802-9505 United States
401(k) Plans	Contact U.S. Pension for information regarding your 401(k) plan or to access your account. Visit www.jhrps.com for more information. Email: My401K@manulife.com Phone: 1-800-395-1113 Fax: 416-926-3337 Mail: Manulife Financial P.O. Box 600 Buffalo, NY 14201-0600 United States
John Hancock Life Insurance	Contact our customer service centre for information regarding your insurance contract or to request any changes to: Non-Variable Products Customer service is available between 8 a.m. and 8 p.m. Eastern Standard Time, Monday to Friday. Email: webmail@jhancock.com Phone: 1-800-387-2747 Fax: 416-926-5656 Mail: Customer Service Center R-02 John Hancock Life Insurance Company (U.S.A.) 1 John Hancock Way Suite 1350 Boston MA 02217-1350 United States Variable Products Our 24-hour interactive voice response system provides free, confidential access to current unit values, product information and portfolio descriptions at your convenience. Customer service is available for policy requests such as fund transfers between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday. Email: webmail@jhancock.com Phone: 1-800-827-4546 Fax: 416-926-5339 Mail: Variable Customer Service Center R-02 John Hancock Life Insurance Company (U.S.A.) 1 John Hancock Way Suite 1350 Boston MA 02217-1350 United States Projection of Policy Values (In-force Illustrations) Policy Value Projections are available between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday. Email: usillust@jhancock.com Phone: 1-800-387-2747 (press 1 at options menu) Fax: 416-926-5924 Mail: Customer Service Center R-02 John Hancock Life Insurance Company (U.S.A.) 1 John Hancock Way Suite 1350 Boston MA 02217-1350 United States
John Hancock Freedom 529	John Hancock Freedom 529 is a nationally available 529 savings plan that makes saving and investing for college both convenient and easy. John Hancock Freedom 529 builds on the inherent advantages of 529 savings plans, such as tax-deferred earnings and federal income tax-free qualified withdrawals, while also providing you the choice of a multi-managed platform from some of the most respected fund companies available today. For information regarding John Hancock's tax-deferred 529 program, visit www.johnhancockfreedom529.com. Phone: 1-866-626-8529 Mail: John Hancock Freedom 529 73 Tremont Street Boston, MA 02108 United States
Manulife New York	Contact MNY for information regarding any Manulife or Venture product that has been purchased in New York State. Email: mnymailbox@manulifeny.com Phone: 877-391-3748 Fax: 914-773-0709 Mail: The Manufacturers Life Insurance Company of New York 100 Summit Lake Drive 2nd Floor Valhalla, NY 10595 United States
Manulife Wood Logan	Contact Manulife Wood Logan if you are a broker and wish to sell Venture products. Visit www.woodlogan.com for more information. Email: smartmail@manulifeusa.com Phone: 1-800-334-4437 Fax: 203-637-7916 Mail: Manulife Wood Logan 680 Washington Boulevard, 9th Floor Stamford, CT 06901-3710 United States

Asia

Cambodia	Insurance	Manulife (Cambodia) PLC 8th Floor, Siri Tower, 104 Russian Federation Boulevard, Sangkat Toeuk Laak I, Khan ToulKork, Phnom Penh, The Kingdom of Cambodia Phone: (855 23) 965 999 Email: customer_service_kh@manulife.com
China	Insurance	Manulife-Sinochem Life Insurance Co., Ltd. 6/F, Jin Mao Tower, No. 88 Century Boulevard, Pudong New Area, Shanghai 200121, China Phone: (86) 21 2069 8888 Email: cs@manulife-sinochem.com
	Wealth Management	Manulife Teda Fund Management Co., Ltd., 3/F South Tower, Winland International Finance Centre, 7 Financial Street, Xicheng District, Beijing, China Phone: (86) 10 6657 7777
	Asset Management	Manulife Asset Management (Asia), 16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Phone: (852) 2910 2600 Email: asia@manulifeam.com
Indonesia	Insurance	PT Asuransi Jiwa Manulife Indonesia Sampoerna Strategic Square, South Tower, Jl. Jend Sudirman Kav. 45-46 Jakarta 12930, Indonesia Phone: (62) 21 2555 7777 Email: customer_service_id@manulife.com
	Wealth Management	PT Manulife Aset Manajemen Indonesia Sampoerna Strategic Square, South Tower, 31st floor, Jl. Jend. Sudirman Kav.45-46 Jakarta 12930, Indonesia Phone: (62) 21 2555 2255 Email: MAMI_customer_id@manulifeam.com
	Asset Management	PT Manulife Aset Manajemen Indonesia Sampoerna Strategic Square, South Tower, 31st floor, Jl. Jend. Sudirman Kav.45-46 Jakarta 12930, Indonesia Phone: (62) 21 2555 7788 Email: afifa_afifa@manulifeam.com
Hong Kong	Insurance	Manulife International Limited 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong Phone: (852) 2510 3941 Contact form
	Wealth Management	Manulife International Limited 22/F, Tower A, Manulife Financial Centre, 223 - 231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong Phone: (852) 2108 1110 Contact form
	Asset Management	Manulife Asset Management (Asia) 16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Phone: (852) 2910 2600 Email: asia@manulifeam.com
Japan	Insurance	Manulife Life Insurance Company 30F Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo, Japan 163-1430 Phone: (81) 3 6331 7283 Email: maya_sudo@manulife.com
	Wealth Management	Manulife Investments Japan Limited 15/F Marunouchi Trust Tower North Building, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-0005 Phone: (81) 3 6267 1901
	Asset Management	Manulife Asset Management (Japan) Limited 15/F Marunouchi Trust Tower North Building, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-0005 Contact form (Japanese only)
Malaysia	Insurance	Manulife Insurance Berhad 16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia Phone: (60) 3 2719 9228 Email: service@manulife.com.my
	Wealth Management	Manulife Asset Management Services Berhad 16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia Phone: (60) 3 2719 9228 Contact form
	Asset Management	Manulife Asset Management Services Berhad 16th Floor, Menara Manulife, 6 Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia Phone: (60) 3 2719 9228 Email: jason_chong@manulifeam.com
Philippines	Insurance	The Manufacturers Life Insurance Co. (Phils.), Inc. LKG Tower, 6801 Ayala Avenue, 1226 Makati City, Philippines Phone: (63) 2 884 7000 Email: phcustomercare@manulife.com
	Asset Management	Manulife Asset Management (Asia) 16/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Phone: (852) 2910 2600 Email: asia@manulifeam.com
Singapore	Insurance and Wealth Management	Manulife (Singapore) Pte Ltd, 51 Bras Basah Road #01-02C, Manulife Centre, Singapore 189554 Phone: (65) 6833 8188 Email: service@manulife.com
	Asset Management	Manulife Asset Management (Singapore) Pte Ltd, 51 Bras Basah Road #11-02, Manulife Centre, Singapore 189554 Phone: (65) 6501 5411 Email: Lawrence_Wee@manulifeam.com
Thailand	Insurance	Manulife Insurance (Thailand) Public Company Limited, 364/30 Sri Ayudhaya Road,Rajthevi, Bangkok 10400 Phone: (66) 2246 7650 Email: TH_customer_care@manulife.com
	Wealth Management	Manulife Asset Management (Thailand) Company Limited, 6th Floor Manulife Place, 364/30 Sri Ayudhaya Road, Rajthevi, Bangkok 10400, Thailand Phone: (66) 2246 7650 Email: MAMT_Marketing@manulife.com
	Asset Management	Manulife Asset Management (Thailand) Company Limited, 6th Floor Manulife Place, 364/30 Sri Ayudhaya Road, Rajthevi, Bangkok 10400, Thailand Phone: (66) 2246 7650 Email: MAMT_Marketing@manulife.com
Taiwan	Wealth Management	Manulife Asset Management (Taiwan) Co., Ltd, 9F., No.89, Songren Rd., Xinyi Dist., Taipei 11073, Taiwan (R.O.C.) Phone: (886) 2 2757 5999 Contact form
	Asset Management	Manulife Asset Management (Taiwan) Co., Ltd, 9F., No.89, Songren Rd., Xinyi Dist., Taipei 11073, Taiwan (R.O.C.) Phone: (886) 2 2757 5615 Email: nicole_chien@manulife.com
Vietnam	Insurance	Manulife (Vietnam) Limited, Manulife Plaza Building , 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC Phone: (84) 8 5416 6888 Email: khachhang@manulife.com
	Wealth Management	Manulife Asset Management (Vietnam) Company Limited, Manulife Plaza Building , 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC Phone: (84) 8 5416 6777 Email: mamv_info@manulifeam.com

Investor Relations Department
For questions about our financial results, investor events, annual reports and more, please contact our Investor Relations department below.

Manulife Financial Corporation
200 Bloor Street East, NT-7
Toronto, Ontario
M4W 1E5 Canada
Email: investor_relations@manulife.com
Fax: 416-926-3503

Shareholder Services Department
We’ve appointed stock transfer agents to provide registrar, transfer agent and shareholder services directly to registered and share ownership statement holders of MFC common shares in Canada, the United States, Hong Kong and the Philippines. If you hold shares in a brokerage account, please contact your stock broker directly.

Find your local stock transfer agent

For all other questions about Manulife shares, please contact our Shareholder Services department.
Manulife Financial Corporation
200 Bloor Street East, NT-10
Toronto, Ontario
M4W 1E5 Canada
Email: shareholder_services@manulife.com
Phone: 1-800-795-9767 (toll free within North America)
For calls outside North America, please call 416-926-3000, ext 221022.
Fax: 416-926-3503

Are you a journalist looking for information about Manulife? For general enquiries, please contact us using the information below. If you know the business area that your question relates to, you can contact them directly.

General enquiries
Media Relations
Manulife Financial Corporation
200 Bloor Street East
Toronto, Ontario
M4W 1E5 Canada
media_relations@manulife.com

Group Functions	Sean B. Pasternak Media Relations Manulife 200 Bloor St. E. Toronto, Ontario M4W 1E5 Canada Phone: 416-852-2745 Email: sean_pasternak@manulife.com Bev Maclean Media Relations Manulife 200 Bloor St. E. Toronto, Ontario M4W 1E5 Canada Phone: 416-852-8501 Email: beverley_maclean@manulife.com
Canada	Shabeen Hanifa Media Relations Manulife 200 Bloor St. E. Toronto, Ontario M4W 1E5 Canada Phone: 416-697-7684 Email: Shabeen_Hanifa@Manulife.com Steven La Barbera Media Relations Manulife 1245 Rue Sherbrooke Ouest Montréal, Québec H3G 1G3 Phone: 514-499-8221 Ext. 308221 Email: Steven_La_Barbera@manuvie.com
United States (John Hancock)	Roy Anderson John Hancock Financial Corporate Communications 601 Congress Street Boston, MA 02210 Phone: 617-663-4747 Fax: 617-663-4790 Email: rvanderson@jhancock.com Leslie Uyeda John Hancock Financial Corporate Communications 601 Congress Street Boston, MA 02210 Phone: 617-663-4790 Fax: 617-663-4790 Email: ljuyeda@jhancock.com
Asia (general)	Christine Burrows 10/F, The Lee Gardens 33 Hysan Avenue Causeway Bay Hong Kong Phone: +852 2510 5822 Fax: +852 2510 5889 Email: Christine_Burrows@manulife.com
China	Ling Wang 20F, Hongkou Plaza, No. 388, West Jiangwang Road Shanghai 200083 Phone: (86-21) 3669 2657 Fax: 021-36692000 Email: Ling_L_Wang@manulife-sinochem.com
Indonesia	Jeane Carolina Head of Corporate Communications & PR PT Asuransi Jiwa Manulife Indonesia Sampoerna Strategic Square, South Tower, 11/F Jl. Jenderal Sudirman kavling. 45 Jakarta 12930 Indonesia Phone: (62) (21) 2555 7788 ext. 641096 Fax: (62) (21) 2555 2278 Email: jeane_carolina@manulife.com
Hong Kong and Macau	Helena Lee 22/F, Tower A, Manulife Financial Centre 223 - 231 Wai Yip Street Kwun Tong Kowloon Hong Kong Phone: (852) 2202 1050 Fax: (852) 2234 6875 Email: helena_lee@manulife.com Jacqueline Kam 22/F, Tower A, Manulife Financial Centre 223 - 231 Wai Yip Street Kwun Tong Kowloon Hong Kong Phone: (852) 2202 1284 Fax: (852) 2234 6875 Email: jacqueline_tm_kam@manulife.com
Malaysia	Eza Dzul Karnain Manulife Insurance (Malaysia) Berhad 10/F, Menara Manulife RB 6 Jalan Gelenggang Damansara Heights 50490 Kuala Lumpur Phone: (603) 2719 9228 ext. 609740 Email: Eza_DzulKarnain@manulife.com
Philippines	Melissa Henson The Manufacturers Life Insurance Co. (Phils.), Inc. 25F LKG Tower 6801 Ayala Avenue Makati City 1226 Phone: +63-2-884-5484 Email: melissa_henson@manulife.com
Singapore	Cheryl Lim 51 Bras Basah Road #09-00 Manulife Centre Singapore 189554 Phone: (65) 6883 6120 Fax: (65) 6884 9684 Email: Cheryl_HF_Lim@manulife.com Wendy Hui 51 Bras Basah Road #09-00 Manulife Centre Singapore 189554 Phone: (65) 6833 8654 Fax: (65) 6884 9684 Email: Wendy_Winnie_Hui@manulife.com
Taiwan	Nicole Chien Manulife (International) Limited, Taiwan Branch 6/F, 89 Sungren Road Taipei 110 Taiwan Phone: (886-2) 2757-5969 Fax: (886-2) 2757-5998 Email: Nicole_Chien@manulife.com
Thailand	Damri Vechaton Manulife Insurance (Thailand) Public Co., Ltd. 364/30 Sri Ayudhaya Road Rajthevi Bangkok 10400 Thailand Phone: (66) 2246 7650 ext. 8821 Fax: (66) 2247 2037 E-mail: damri_vechaton@manulife.com
Vietnam	Lan Dao Phong Manulife Vietnam Manulife Plaza, 75 Hoang Van Thai Street, Tan Phu Ward, District 7 Ho Chi Minh City Vietnam Phone: (84-8) 5416 6888 - ext: 2030 Fax: (+84) 5416 1818 Email: Lan_Dao_Phong@manulife.com
Japan	Asako Tanabe Corporate Communications, Branding, Marketing & Communications Manulife Life Insurance Company 30F Tokyo Opera City, 3-20-2 Nishi-Shinjuku, Shinjuku-ku Tokyo, 163-1430 Japan Phone: (81) 3-6331-7775 Fax: (81) 3-6853-5895 Email: asako_tanabe@manulife.com
Cambodia	Sethy Thon 8/F Siri Tower, 104 Russian Federation Blvd Phnom Penh, Cambodia Phone: (855) 23 965 965 ext. 670870 Sethy_Thon@manulife.com
Real Estate	Bev Maclean Media Relations Manulife 200 Bloor St. E. Toronto, Ontario M4W 1E5 Canada Phone: 416-852-8501 Email: beverley_maclean@manulife.com
Manulife Asset Management	Brian Carmichael Manulife Asset Management 601 Congress Street, 8th Floor Boston , MA 02117 USA Phone: (617) 663-4748 Fax: (617) 663-4790 Email: bcarmichael@jhancock.com
Manulife Asset Management: Hong Kong / Asia	Ginie Lam 47/F, The Lee Gardens 33 Hysan Avenue Causeway Bay Hong Kong Phone: 852 2202 1965 Fax: 852 2907 2076 Email: ginie_yn_lam@manulifeam.com

For more information about managing your wealth at Manulife, please visit Manulife Asset Management.

Manulife Capital	200 Bloor Street East Toronto, ON Canada M4W 1E5 www.manulifecapital.ca
Canadian Commercial Mortgages	For more information on Canadian Commercial Mortgages, please visit www.manulife.com/commercialmortgages. Regional offices Joe Popoff Asst. Vice President & Regional Director British Columbia 1095 West Pender Street, Suite 270 Vancouver, BC V6E 2M6 joe_popoff@manulife.com (604) 683-7746 ext. 1 Geoff Coombe Asst. Vice President & Regional Director Prairie Provinces 550 - 6th Avenue SW, Suite 450 Calgary, AB T2P 0S2 geoff_coombe@manulife.com (403) 261-7900 ext. 1 Ross Di Vita Asst. Vice President & Regional Director Quebec 2000 Mansfield Street, Suite 920 Montreal, QC H3A 2Z6 ross_di_vita@manulife.com (514) 286-6750 Cliff Consmueller Asst. Vice President & Regional Director Atlantic Provinces 2727 Joseph Howe Drive Halifax, NS B3J 2X5 cliff_consmueller@manulife.com (902) 453-7091 Glen Ross Asst. Vice President & Regional Director Greater Toronto Area 5650 Yonge Street, Suite 1803 Toronto, ON M2M 4G3 glen_ross@manulife.com (416) 226-9544 ext. 5237 Sid VanderMeulen Asst. Vice President & Regional Director Eastern Ontario 55 Metcalfe Street, Suite 1490 Ottawa, ON K1P 6L5 sid_vandermeulen@manulife.com (613) 238-6780 M. C. (Mike) Robinson Asst. Vice President & Regional Director South-Western Ontario 1 Blue Springs Drive, Suite 402 Waterloo, ON N2J 4M1 mike_robinson@manulife.com (519) 743-3322 For your protection, do not send confidential or personal information (e.g. Access Card number, account numbers, etc.) via email, as it is NOT a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information for resolution, please call us.
U.S. Commercial Mortgages	The U.S. Real Estate Finance Group is committed to your success. We provide commercial mortgage financing on office, multi-family, industrial, retail and warehouse projects. Loans are sourced through our seven Regional Offices located across the U.S.A. Loan sizes range from $10 million to $100 million, and loan terms include 5, 7, 10, 15 and 20 year money. Northeast Joanne Adkins - Regional Director 197 Clarendon Street, C-2 Boston, MA 02116 Phone: (617) 572-9904 E-mail: jadkins@jhancock.com Mid Atlantic Reid McLay - Regional Director 1101 17th Street, NW, Suite 202 Washington, DC 20036 Phone: (202) 223-3347 E-mail: wmclay@jhancock.com Southeast Steve McRae - Regional Director 1100 Abernathy Road, Suite 825 Atlanta, GA 30328 Phone: (770) 399-1918 E-mail: smcrae@jhancock.com Midwest Thomas Gates - Regional Director 20 North Wacker Drive, Suite 1428 Chicago, IL 60606 Phone: (312) 795-1527 E-mail: tgates@jhancock.com Southwest Bruce Kinna - Regional Director 8111 LBJ Freeway, Suite 550 Dallas, TX 75240 Phone: (972) 980-2375 E-mail: bkinna@jhancock.com Southern California John Monahan - Senior Managing Director 18100 Von Karman Avenue, Suite 400 Irvine, CA 92612 Phone: (949) 442-9041 E-mail: jmonahan@jhancock.com Northern California / Pacific Northwest Nathan Elliot - Regional Director 595 Market Street, Suite 930 San Francisco, CA 94105 Phone: (617) 572-0308 E-mail: nelliot@jhancock.com
Mortgage Servicing	200 Bloor Street East Toronto, ON Canada M4W 1E5 Phone: 1-800-286-1909 (Canada) 1-800-809-3082 (U.S.A.)
NAL Resources Management Limited	NAL Resources Management Limited (the Manager) manages Manulife’s oil and natural gas investments in Canada. Visit www.nal.ca for more information. Email: investor.relations@nal.ca Phone: (403) 294-3600 Fax: (413) 294-3601 Mail: NAL Resources Management Limited Suite 600, 550 - 6th Avenue S.W. Calgary, Alberta T2P 0S2 Canada
Real Estate Division	250 Bloor Street East 8th Floor Toronto, ON Canada M4W 1E5 Phone: 416-926-5500
Manulife Mutual Funds	Manulife Mutual Funds, a division of Manulife Asset Management Limited 200 Bloor Street East North Tower, 3rd Floor Toronto, Ontario M4W 1E5 Canada Phone: 1-888-588-7999 (416) 581-8350 Fax: (416) 581-8428 Email: manulifemutualfunds@manulife.com www.manulifemutualfunds.ca
Seamark Asset Management Ltd.	Seamark Asset Management Ltd. was founded in 1982 and is Atlantic Canada's first full-service investment counselling firm. Seamark manages over CDN$3 billion for pension, endowment, insurance and private client funds. The Company is one of Canada’s top performing institutional investment management firms with an average annualized rate of return exceeding 13% over the past 10 years for its balanced institutional pension funds. Contact an advisor to purchase or request information on financial products. Email: gillis@seamark.ca Phone: (902) 423-9367 Fax: (902) 423-5106 Mail: Seamark Asset Management Ltd. 1801 Hollis Street, Suite 310 Halifax, Nova Scotia B3J 3N4 Canada

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